Click the links below for answers to our most commonly asked questions:
A. After paying for your track, you will be returned to the download page. Right click on the download link and choose ‘Save Link As’ to download it to your computer. You will also receive a link to this page at the email address you gave when paying.
A. Yes, as long as it is within a month of purchase, as that is how long the download links are valid for. So, you are free to use the link/s in the email to return to the download page at any time within those 30 days.
A. Please check the Spam settings on your email account in case it has not been sent through to your inbox. Still having problems? Then Contact Us
A. The tracks are sent as MP3’s and can then be added to an Ipod ( or any other MP3 player ), burnt on to a CD using your computer, or played directly from your phone, computer or tablet. CD burning software and MP3 players vary and you should consult the manual for information on how this should be done.
A. The tracks are for personal use, and whilst you are free to use them in lessons you are not allowed to make copies for others. If pupils wish to have copies to practise with at home, they must purchase them separately. However, we are happy to provide discount codes to teacher. Please Contact Us for more information.
A. We are always building up our library, so if you want the accompaniment for a particular piece or instrument then Contact Us and we will prioritise this work and get it to you as soon as possible. Often within a week or less.
A. We normally simply email our recordings, however if this is not practical for you then please contact us with your requirements and we will try to help.
A. Not at the moment, but if you are interested in joining one we would be happy to discuss it with you. Please Contact Us
A. That’s not a problem. Contact Us and we’ll be happy to oblige. We can get the backing track created more quickly if you are able to provide the sheet music.
A. No, we can provide music minus one/backing tracks for almost any piece. We already include jazz and repertoire pieces but are happy to create piano accompaniments to order. Just Contact Us